Quad/Graphics Field Service Engineer in United States
Founded in 1979, QuadTech is Quad/Graphics’ research and development subsidiary. We are the innovation leader in automated controls for press and finishing equipment. Our talented, think-outside-of-the-box people take pride in designing and building breakthrough technology. Our work improves the quality and cost of printing and enables printers worldwide to be more successful.
QuadTech, the research and development subsidiary of Quad/Graphics, is seeking a Field Service Engineer to join our QuadTech USA Service Team. This position involves about 90% travel, domestically and internationally. Due to a strong customer base in the Southeast, this position will be based remotely. However, proximity to the Atlanta Metro area is ideal. Initial training will be conducted in our Corporate Headquarters in Sussex, WI for the first 3 to 6 months of employment.
The QuadTech Field Service Engineer performs the installation, maintenance of all QuadTech manufactured auxiliary systems, and conducts operator and maintenance training on these systems.
Key Accountabilities :
Coordinateproper layout of cable runs/pulls with OEMs and customers
Terminatecables and wires
Installand configure software
Startup and commission equipment
Troubleshootequipment at equipment location and via phone support
Coordinatemachine/project schedule (up/down time) with OEMs and end user customer
Traincustomers on operation and maintenance of equipment
Establishand build positive working relationships with customers
Detailedand timely job reports
Beable to manage to a budget
Activelyengage in the facility’s safety program to assist with achieving thesafety goals
Keepup with updates to the product lines via class room and online training
Maintainaccurate inventory of tools
Maintainadequate inventory of spare parts
Completeand turn in job service reports
Completeand turn in expense reports
Readand respond to company email messages
Participatein product design reviews
Providetelephone service support
Superviseonsite workers during installation process
MinimumAssociate's degree (A. A.) or equivalent from 2 year college or technicalschool, Bachelors degree preferred and/or related industry workexperience.
Intermediateto advanced PC and networking skills.
Abilityto read mechanical and electrical schematics
Knowledgeof functions of various electrical components, such as transformers,relays, PLCs and motor drives.
Abilityto speak foreign language(s) is a plus.
Proficientuse of hand and power tools, and electronic test/calibration equipment.
Willingand able to travel extensively (domestic and internationally).
Constantuse of hands to finger, handle or feel objects, tools, or controls, andreach with hands and arms
Frequentsitting, standing; kneeling, crouching and crawling
Frequentwalking, climbing and balancing
Liftor move up to 15 pounds regularly; frequently lift or move 25 pounds, andoccasionally lift and move up to 75 pounds
Constantclose vision, distance vision, peripheral vision, color vision, depthperception and ability to adjust focus
Physical demands require ability to perform with or without reasonable accommodations
Additional Company Information
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Drug Free Workplace