Quad/Graphics Field Service Engineer in United States

Founded in 1979, QuadTech is Quad/Graphics’ research and development subsidiary. We are the innovation leader in automated controls for press and finishing equipment. Our talented, think-outside-of-the-box people take pride in designing and building breakthrough technology. Our work improves the quality and cost of printing and enables printers worldwide to be more successful.

QuadTech, the research and development subsidiary of Quad/Graphics, is seeking a Field Service Engineer to join our QuadTech USA Service Team. This position involves about 90% travel, domestically and internationally. Due to a strong customer base in the Southeast, this position will be based remotely.

The QuadTech Field Service Engineer performs the installation, maintenance of all QuadTech manufactured auxiliary systems, and conducts operator and maintenance training on these systems.

Key Accountabilities :

  • InstallQuadTech equipment

  • Coordinateproper layout of cable runs/pulls with OEMs and customers

  • Terminatecables and wires

  • Installand configure software

  • Mountequipment components

  • Optimizethe system

  • Startup and commission equipment

  • Troubleshootequipment at equipment location and via phone support

  • Coordinatemachine/project schedule (up/down time) with OEMs and end user customer

  • Traincustomers on operation and maintenance of equipment

  • Establishand build positive working relationships with customers

  • Detailedand timely job reports

  • Beable to manage to a budget

  • Activelyengage in the facility’s safety program to assist with achieving thesafety goals

  • Keepup with updates to the product lines via class room and online training

Additional Responsibilities:

  • Maintainaccurate inventory of tools

  • Maintainadequate inventory of spare parts

  • Completeand turn in job service reports

  • Completeand turn in expense reports

  • Readand respond to company email messages

  • Participatein product design reviews

  • Providetelephone service support

  • Superviseonsite workers during installation process


  • MinimumAssociate's degree (A. A.) or equivalent from 2 year college or technicalschool, Bachelors degree preferred and/or related industry workexperience.

  • Intermediateto advanced PC and networking skills.

  • Abilityto read mechanical and electrical schematics

  • Knowledgeof functions of various electrical components, such as transformers,relays, PLCs and motor drives.

  • Abilityto speak foreign language(s) is a plus.

  • Proficientuse of hand and power tools, and electronic test/calibration equipment.

  • Willingand able to travel extensively (domestic and internationally).


  • Constantuse of hands to finger, handle or feel objects, tools, or controls, andreach with hands and arms

  • Frequentsitting, standing; kneeling, crouching and crawling

  • Frequentwalking, climbing and balancing

  • Liftor move up to 15 pounds regularly; frequently lift or move 25 pounds, andoccasionally lift and move up to 75 pounds

  • Constantclose vision, distance vision, peripheral vision, color vision, depthperception and ability to adjust focus

  • Talkand hear

Physical demands require ability to perform with or without reasonable accommodations

Additional Company Information

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Drug Free Workplace