Quad/Graphics Care Coordinator for Chronic Condition Management in Sussex, Wisconsin

A leading global provider of print and media solutions, Quad/Graphics is powered by a passion for innovation and the most advanced platform in the industry. Our collaborative team of “can-do” people continually challenge the status quo, creating groundbreaking solutions that push the boundaries of communications.

Quad/Graphics is seeking a highly skilled and passionate individual to join our Patient Advocate team as a Care Coordinator for Chronic Condition Management to assist in the collaboration of care for those patients with chronic medical conditions and/or complex care needs.

This position will serve as a resource and contact for patients and families in need of help navigating the health care system. Patient advocates coordinate care among multiple providers, connect patients and families to appropriate community resources, act as a liaison between providers and insurance vendors, provide patient education, and maintain appropriate communication to meet the needs of the patient and their family.


  • Coordinate services (home health, DME, etc.) as requested by the patient or their family

  • Educate members on disease processes and provide resources to better manage their diagnosis

  • Utilize goal-setting and motivational interviewing to improve patient health, using accepted standards of care as a guide

  • Work with the patient to ensure they understand their health care benefits as defined by the plan and how to maximize these benefits to get the best care possible

  • Function independently and prioritize workload, managing multiple responsibilities with little supervision


  • High School Diploma/GED required

  • Graduate from an accredited nursing program ADN required (BSN preferred)

  • 5 years of experience as an RN

  • Current and valid license in the state of the position or compact state license required

  • Case Management experience (preferred)

  • Disease Management experience required

  • Coaching/motivational interviewing experience preferred

  • Knowledge of Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Additional Company Information

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad/Graphics is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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